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Thread: Orvis' Reputation in South Africa

  1. #1

    Default Orvis' Reputation in South Africa

    In the UK Orvis has an excellent reputation, both in terms of product and after sales service.

    I understand that in South Africa Orvis' reputation is not what it used to be. What has happened? Who are their local agents?
    "The best way to shrink a fish is with with a ruler - the best way to grow a fish is with a beer."

  2. #2
    mark Banned User

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    I got some Orvis rods from some guys in Pretoria, their service was great and I think the guys from Mavungana are big on Orvis and the distributers in SA are in Cape town.

  3. #3
    Join Date
    Sep 2006
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    Well if the distributors are in Cape Town they're not doing a good job of getting it into the stores! I have only seen orvis products in Stream-X (Unless Craig is the distributor? That might make some sense).

    Orvis used to be big when i was growing up in KZN. It was all Orvis and Hardy back then but i think Sage has just blown everyone away, whether it's their product or their marketing i am not sure though.

    I think everyone also lost a bit of respect for Orvis when they started selling dog furniture and other stuff like that, and ppl saw them less as a specialist fly fishing company but rather a company with fly fishing as an afterthought.
    "So hereís my point. Donít go and get your ego all out of proportion because you can tie a fly and catch a fish thatís dumb enough to eat a car key.." - Louis Cahill - Gink and Gasoline

  4. #4
    Join Date
    Nov 2006
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    Western Cape
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    Orvis are not that great is the UK anymore anyway. I think they lost a lot of credibility when they closed down their UK manufacturing, and started sourcing their rods from Korea. Sure they might be designed by the Orvis experts, but quality wise, they are not a patch on the older UK manufactured rods.
    The service in SA isn't great, I have heard of people waiting more than a year for a replacement part. Besides, you only need to look at what else is available for similar prices and less, to appreciate how stagnant Orvis have become in fly rod design.
    Disclaimer.... none of my posts are intended to be "expert advice"..just opinions from someone who is willing to help where he can.

  5. #5

    Default

    Quote Originally Posted by Andre View Post
    Orvis are not that great is the UK anymore anyway. I think they lost a lot of credibility when they closed down their UK manufacturing, and started sourcing their rods from Korea. Sure they might be designed by the Orvis experts, but quality wise, they are not a patch on the older UK manufactured rods.
    The service in SA isn't great, I have heard of people waiting more than a year for a replacement part. Besides, you only need to look at what else is available for similar prices and less, to appreciate how stagnant Orvis have become in fly rod design.
    Andre, I think you are being unfair here. I keep some Orvis rods, and have dealt with about twice as many breakages as I do sales. (Don't misinterpret that as *** rods please, as the majority were bought long before me)
    In no case have I waited more then 6 weeks for a replacement.
    If someone waited a year, perhaps it was a case of the dealer bullshitting them.

    Grant, I am not the distributer, that is Omnisport.

    As to quality and innovation, they have led the field in recent years, with Hardy and Sage scrambling to keep up. It took Sage about 2 years to bring out the One in response to the Orvis helios.
    Regards
    Craig

  6. Default

    Craig, the Helios was developed in response to the Generation 5 technology from Sage, utilized in numerous rods, Z-Axis, TCX, ZXL, VXP, etc...

    The Sage ONE has been designed and developed built on new technology, there is no reason for the market leader to try and keep up.

  7. #7

    Default

    Quote Originally Posted by Frontier Fly Fishing View Post
    Craig, the Helios was developed in response to the Generation 5 technology from Sage, utilized in numerous rods, Z-Axis, TCX, ZXL, VXP, etc...

    The Sage ONE has been designed and developed built on new technology, there is no reason for the market leader to try and keep up.
    I expected this :-) but I differ in opinion.
    There is a different between market leader and best product.

    This thread has the potential to go.....

    Regards
    Craig

  8. #8
    Join Date
    May 2008
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    back in Cape Town
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    Orvis stores in the UK are making their fishing sections smaller, while increasing the clothing and accessories in-store. The poor quality of their waders and boots have hit them hard. Their service generally is good as the products are cheap to manufacture and thus replace. Have the highest mark-up of all rods here in the uk!
    If you work with monkeys you'll definitely slip on a banana peel!
    The way to a fly fisherman's heart is AlWAYS through his fly!!

  9. #9
    Join Date
    Jul 2008
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    Free state
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    I had three friends who bought the orvis helios rods,5wt and 9wts.Now in hand feel and build quality are great and they are damn light yet strong.I would have easily considreed one,but of the three guys,all three rods have broken at some point.The one guy has had 2 breaks on his rod.
    As nice as they are.i cant overlook this when buying as i know the rods were not abused so there must be othwer reasons,especially that it was not just one.
    This puts the dealers in bad light,as is true with any product they might sell that is defective.I think at the end if you decide to buy one you will love it to bits.Its like buying a land rover,just knowing you will breakdown sometime but the ride....:-)Oooops,sorry landie guys

  10. #10
    Join Date
    May 2007
    Location
    Exmouth, West Australia
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    My first saltwater reel was, and still is, an Orvis Batenkill. Now while compared to modern reels with larger arbour, more advanced anodising, and fancier manufacturing methods, my old reel served me very well. This planted the seed for all things Orvis for me and I went ahead and bought an Orvis t shirt too!

    Today I fish with a quarry of Orvis rods and reels and deal direct with any issues I have in relation to bust rods or any questions about anything.

    We're in the time of change, just take a look at the number of retailers who are struggling holding stock in all corners of the globe. Those that are the 'exclusive distributors' of brands or products will naturally push their product$ ahead of others.

    The after sales service of any product that a retailer is struggling to hold stock of is going to be crappy, hence waiting ages for the retailer to send a bust rod back. Why not just send it straight back to the manufacturer? Orvis came up with the unconditional warranty anyway.

    I live in remote West Australia, here I rely on the internet for all communication with all manufacturers and I deal direct with them all.

    For the record, I recently returned a bust 10wt Sage and a bust 9wt Orvis rod directly back to each manufacturer in the States. They both extracted around $50 AU from my credit card for the handling and repairs, both rods were returned to me here in Oz about 5 weeks later and they arrived here a day apart at the post office.

    Who gives a crap where things are made? In these times of need and global financial whatever ... everyone is looking for maximum gain and minimum input. Just ask the retailers about the number of anglers who come into the shop to look and feel different rods ... then go online and buy them cheaper.

    So is this apparent bad reputation of Orvis in SA that Justin M is eluding to the fault of the distributors, the retailers holding stock, the anglers or the actual manufacturer ?

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