Mario,
I hear you regarding poor service in this country, however all is not lost. There are some guys out there who pride themselves on good service. I buy a lot of stuff through the guys at Frontier Flyfishing. Dean Riphagen and Tom Lewin are always ready to bend over backwards for their customers. I had a couple of teething issues with a Sage rod I bought from them which resulted in it getting sent back to Sage USA on 2 occassions. It never took more than 3 weeks before I had the rod back.
A mate had a problem with some Simms waders he'd had for 2 years, when the welded seam began leaking in the crotch area. They were eventually replaced by Simms, but it took some time, so Dean sent his spare set down for my mate to use until his replacements arrived.
In short, give the guys at Frontier a ring, they've never let me down and honestly have given me some really great service. Definitely no need to go running off to online dealers when the equipment and service is available right here on our doorstep.
My 2c
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